Q&A: Top Tips for Successful Digital Transformation with Incloud Business Solutions

How would you define digital transformation (DX)?

What advice would you give to a business considering a digital transformation project?

Ensure leadership buy-in

Define the purpose

Remember data is the fuel

Customer journey mapping

Don’t start with the technology

Don’t take adoption for granted

Think of digital transformation as an evolution

What are some of the common pitfalls for businesses attempting digital transformation?

Ignoring the end-users

Messy data

Letting go of responsibilities

Going for the cheapest solution

Not having an internal transformation owner

How do you help clients who want to undertake digital transformation?

We help customers understand the WHY?

Helping them articulate a roadmap to be able to:

What is the most difficult aspect of digital transformation in your experience?

Can digital transformation be successful with a one size fits all strategy?

Who should ideally be involved in a digital transformation project?

How has the COVID-19 pandemic affected digital transformation?

What differences have you noticed between the resilient businesses and the struggling ones during COVID-19?

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